Frequently Asked Questions

  • 1. How can I get help from Just Neighbors?

    If you are an immigrant in need of immigration legal services, live in the northern Virginia area, and your total family income is 200% or less of the federal poverty guidelines, you may be eligible for services with Just Neighbors. First, you need to either fill out the online questionnaire on the Request to Meet with a Lawyer page, or call us at 703-979-1240 during our intake hours for a short (approximately five-minute) phone interview. A staff attorney will review the information you provided by Internet or telephone, and we will contact you within a week to give you further information. If we can help you, we will make an appointment to meet for an initial consultation. If we cannot help you, we will give you information about other organizations or attorneys that may be better suited to your needs.

  • 2. What are your hours? Can I drop in and speak with a lawyer?

    Our regular hours are Monday–Friday, 9am–5pm, and we perform intakes Tuesday–Friday, 9am–5pm. Just Neighbors does not provide legal services to walk-ins. To get immigration legal help, you must go through our intake process by Internet or phone. See the Request to Meet with a Lawyer page for more information about the intake process and how to request legal help. If you are a client of Just Neighbors and need to drop off or pick up documents, you may do so Tuesday–Friday, 9am–5pm. If you are not a client of Just Neighbors and you stop by during intake hours, we will meet with you for a brief, five-minute intake interview, but you will not be able to speak with a lawyer at that time.

  • 3. How much do you charge for services?

    Just Neighbors charges a flat fee of $100 per case. There are no additional fees for Just Neighbors, although USCIS may require an application fee. USCIS may also require a medical exam. If you have a large family all in need of services, you will not necessarily be charged $100 per person. When we call to make your appointment, please ask how much the fee will be if there is more than one individual in your family who needs help.

  • 4. What do I need to bring to my first appointment?

    Please visit the What to Bring to Your First Appointment page to find out which documents you need to bring to your first appointment with Just Neighbors.

  • 5. If I cannot afford the USCIS filing fee for my case what can Just Neighbors do?

    Many of our clients qualify for a fee waiver when filing applications with USCIS. When we meet with you, we will review the requirements and evidence needed to waive any applicable fees for USCIS.

  • 6. I have an appointment with Just Neighbors but I’m not sure where your office is.

    Please visit our Directions page for a map of our office locations.

  • 7. Are there any types of cases Just Neighbors doesn’t take?

    Yes. Just Neighbors does not take removal/deportation or asylum application cases. Moreover, because we have a special focus on helping the most vulnerable among the immigrant population, we tend to focus on humanitarian-based immigration. Further information about cases that we do and do not take is available on the Get Help page.

  • 8. I only want a work permit. Can Just Neighbors help me get a work permit?

    That depends. Unfortunately, due to limited resources, Just Neighbors cannot help everyone who comes through our doors. Some immigrants do not qualify for any benefit with USCIS. If, after doing a consultation with you, we learn that this is the case for you, we will let you know and will explain what your rights and responsibilities are in the U.S. Many people want a work permit, but only those who qualify for certain immigration benefits may be eligible to receive one.

  • 9. My social worker / school personnel / court personnel / counselor / priest / etc. told me to call you for help. So why can’t you take my case?

    Because Just Neighbors is a nonprofit and has limited resources, unfortunately, we cannot help everyone who calls us. We get many, many phone calls every day from immigrants needing assistance. While it is difficult to say no to people in need, it is impossible for our attorneys to assist every immigrant who contacts us. We do our best to steer those we cannot help toward other organizations and lawyers who may be able to provide assistance.

  • 10. Where can I get other legal services not related to immigration?

    Just Neighbors only provides immigration legal services. If you need legal help with custody, divorce, child support, or other family issues, try contacting Legal Services of Northern Virginia. If you need legal help with back wages or other employment issues, try contacting the Legal Aid Justice Center.

  • 11. Where can I get help if I have a friend or family member who is detained?

    If you have a friend or family member who has been detained by U.S. Immigration and Customs Enforcement (ICE) and needs an attorney, try contacting Capital Area Immigrants’ Rights (CAIR) Coalition, Central American Resource Center (CARECEN), Ayuda, Hogar Immigrant Services, or Catholic Charities. If you need to find out where your friend or family member is being detained, try checking the Online Detainee Locator System.

  • 12. I have filled out my USCIS forms on my own but I want an attorney to review them. Can you help?

    No. Just Neighbors does not review forms, nor can we give advice over the phone or to walk-ins. You must go through our regular intake process and have an appointment with us to receive legal assistance. If Just Neighbors is able to take your case, we will fill out the forms for you. If you have questions about filling out immigration forms, you may wish to visit the official U.S. Citizenship and Immigration Services website.

  • 13. I just have a few simple legal questions. Can you answer my questions? It will only take a few minutes.

    No. Just Neighbors is not able to give legal advice to non-clients. You must go through the regular intake process and pay the $100 fee if you would like to receive assistance. If you have questions regarding immigration, you may wish to visit the official U.S. Citizenship and Immigration Services website.

  • 14. If I donate money to Just Neighbors how will my money be used?

    Just Neighbors does not rely on client funds to keep us going. Instead, we are dependent on donations and grants from individuals, churches, foundations, and other types of organizations. Rest assured that if you donate to Just Neighbors, your money will directly assist an immigrant in receiving immigration legal services. We are an efficient, streamlined organization with only six paid staff members, four of whom are attorneys who work directly on cases. In addition, Just Neighbors magnifies the value of every donation by using volunteers to help at every stage of case preparation and submission. In fact, 53 percent of the time spent by Just Neighbors personnel on cases is unpaid due to the dedicated service of our volunteers. This helps keep overhead costs low, so we can stretch your donation dollar. More information on donating to Just Neighbors is available on our Donate page.

  • 15. I would like to volunteer. How can I do so?

    Please see visit the Volunteer page to learn about volunteering with Just Neighbors. See also the Volunteer Opportunities page to learn about the many different ways that volunteers help at Just Neighbors. Finally, fill in the form on the Volunteer Questionnaire page to tell us about yourself. Thank you for your interest. We could not survive without our wonderful volunteers!

  • 16. I would like to be an intern. How can I do so?

    We offer legal internships for law school students and non-legal internships for undergraduate and graduate students. Applications are accepted on an ongoing basis. To learn about interning with Just Neighbors, please visit the Volunteer and Volunteer Opportunities pages. To apply for an internship, please fill in the form on the Volunteer Questionnaire page.

  • 17. I do not speak Spanish. Can I still volunteer?

    Yes. Just Neighbors has opportunities for both Spanish-speaking and non-Spanish-speaking volunteers.

  • 18. I speak a language other than English and Spanish. If I volunteer will my language skills be of use to Just Neighbors?

    Yes. We are always in need of individuals who speak languages other than English and Spanish.

Contact Us

Phone: 703-979-1240
Fax: 703-979-1244
E-mail: info@justneighbors.org
Postal mail:
7630 Little River Tpke #900
Annandale, Virginia 22003




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